At Cozee Home®, we respect the privacy of our customers and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website or make a purchase. Please read this policy carefully to understand our practices regarding your data.
Information We Collect
We may collect both personal and non-personal information from you when you visit cozee-home.co.uk, make a purchase, or interact with us. This includes:
- Contact information such as name, mailing address, email address, and phone number when you create an account or place an order.
- Payment information like credit/debit card number, security code, and billing address when you make a purchase. This is processed securely through third-party payment processors.
- Order information including items purchased, date ordered, shipping/billing details, and other order history.
- Product preferences and shopping behavior derived from your purchases and website activity to make recommendations and improve your experience.
- Communications between you and Cozee Home® via email, live chat, social media, surveys, reviews, or other channels.
- Device information such as IP address, browser type, operating system, and unique device identifiers to optimize the site for your screen.
- Demographic data including age, gender, location, and interests collected from third-party sources to better understand our audience.
We only collect personal information that you voluntarily provide to complete transactions or participate in website features. You can choose not to provide certain data, but that may impact your ability to purchase products or use site features.
Use of Information
The information we collect is used to:
- Process, fulfill, and manage orders, payments, returns, exchanges, and deliveries
- Respond to customer service inquiries, issues, or feedback
- Administer loyalty programs, promotions, discounts, giveaways, or other site features
- Communicate about orders, products, services, and promotional offers via email, messages, ads, or other channels
- Understand customer behavior, preferences, and shopping patterns to enhance the shopping experience
- Personalize content and site experience based on your activity, location, orders, and interests
- Improve existing products, develop new products, and provide tailored recommendations
- Detect and prevent fraud, abuse, security risks, and other harmful activity
- Comply with legal obligations regarding record-keeping, payments, audits, etc.
- Perform data analytics, research, analysis, and other internal operations
We only process personal information for the purposes outlined in this policy or as otherwise disclosed at the time of collection. We will obtain consent before using data for any other purpose.
Sharing with Third Parties
We may share collected information with the following third parties:
- Service providers to fulfill orders, process payments, manage communications and marketing, provide customer service, etc. These include shipping carriers, payment processors, email providers, sales platform providers, etc.
- Law enforcement, government agencies, or fraud detection services if required by law or court order, or to protect our rights and property
- Business transfer recipients if Cozee Home® undergoes a merger, acquisition, reorganization, bankruptcy, or sale of some or all of its assets.
We do not sell or rent personal information to any unaffiliated third parties for their marketing purposes. We only share data to comply with legal obligations, facilitate transactions, or optimize customer experience. Third parties must implement appropriate security to safeguard any transferred information per our standards.
Data Retention
We retain personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted under applicable law. Even if you close your account, we may retain certain data to comply with legal obligations regarding record-keeping, prevent fraud, collect fees owed, resolve disputes, analyze or troubleshoot programs, enforce our terms, or for other business requirements.
When personal information is no longer needed, we securely delete or destroy it. Non-personal information may be retained indefinitely for analytics, business operations, and other uses.
Your Privacy Choices
You have the following options to access, control, and limit use of your personal data:
- You can edit account information or opt-out of marketing emails through your account settings or by following the unsubscribe link in emails.
- You can request deletion of your account and associated personal data by contacting our customer service team.
- You can limit sharing with third parties by adjusting cookie settings and opting out of interest-based ads. This may impact site personalization.
- You can access and delete cookies through your browser settings. Disabling cookies may affect your ability to use certain site features.
We aim to accommodate requests to the extent required by law and maintain rigorous standards to safeguard your personal data. Contact us with any questions or concerns about your privacy choices.
Cookies and Tracking
Cookies are small text files stored by your browser to identify your device when you return to a website. We use the following types of cookies:
- Strictly Necessary – Required for core site functionality like shopping carts, account authentication, payment processing, security, etc. These cannot be disabled.
- Performance – Collect anonymous data on how you interact with our site, such as page response times and troubleshooting issues.
- Functionality – Enhance site functionality and personalization by remembering your preferences like order history, past searches, communication preferences, etc.
- Analytics – We use Google Analytics to analyze traffic patterns and optimize the customer experience. You can opt out of being tracked by Google Analytics across all websites by visiting this link.
We also engage third-party tracking and analytics tools including Facebook Pixel, Hotjar, and others to analyze traffic, usage patterns, and optimize promotions. These services employ browser cookies and web beacons to collect data. You can opt out via your browser settings or services like Facebook Ad Preferences.
Security of Your Information
We take data security seriously and utilize appropriate physical, technical and organizational safeguards to protect your personal information. This includes:
- Encryption of sensitive data in transit and at rest
- Strict access controls for employee access based on role
- Network firewalls, intrusion detection, and data loss prevention
- Regular penetration testing and vulnerability scans
- Secure development and testing environments
- Compliance audits and risk assessments
Despite these safeguards, no method of internet data transmission or storage can be guaranteed to be 100% secure. We cannot guarantee the absolute security of any information you transmit to us or guarantee against data breach, misuse or alteration. Please take care when submitting sensitive data and report any suspicious activity.
International Data Transfers
We are a global company and your personal information may be transferred internationally throughout our entities, trusted partners, and third-party service providers. We protect cross-border data flows using appropriate safeguards like standard contractual clauses. Where required by law, we obtain your consent for international transfers of your personal data. Contact us if you have questions on our international data practices.
Changes to this Policy
We may occasionally update this Privacy Policy to accommodate new technologies, industry practices, regulatory requirements, and for other purposes. You can determine when this Policy was last revised by checking the revision date. Any changes become effective immediately upon posting the updated Policy. If we make any material changes, we will provide additional notice through email or other means. Your continued use of our services after the posting or notice of any updated Privacy Policy indicates your acceptance of the revised terms.
