Please read these terms and conditions carefully before using the Cozee Home® website, making any purchases, or otherwise using our services. This document details important legal terms governing your relationship with Cozee Home® as a customer and user of our offerings. We may periodically change these terms, so please check back regularly.
Overview
This website cozee-home.co.uk and related mobile applications are owned and operated by Cozee Home Ltd. and affiliates (“Cozee Home®” or “we”). By accessing cozee-home.co.uk, creating an account, placing an order, or otherwise using our site, products, and services in any manner, you agree to the following Terms of Use (the “Terms” or “Agreement”), as well as our Privacy Policy incorporated here by reference. If you do not fully agree to these Terms, you are not authorized to use this site or purchase our products.
Use of Site
Subject to your compliance with these Terms, Cozee Home® grants you a limited, personal, non-exclusive, non-transferable, and revocable license to access and use our site solely for your own personal, non-commercial purposes. You may not use this site for any other purpose without our prior written consent.
You agree not to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials obtained from this site, except as follows:
- Your computer may temporarily store copies of materials in RAM incidental to your accessing those materials.
- You may store files that are automatically cached by your web browser for display enhancement purposes.
- You may print or download one copy of reasonable portions of the materials for your own personal, non-commercial use.
Any use of materials on this site other than as specifically authorized constitutes a violation of our copyrights and other proprietary rights. This license does not allow aggregation of portions of site content, inclusion of site content in documents you prepare, or any commercial use of the site or its content. Any violation may result in legal action.
Certain features or services offered on or through this site may require you to open an account and provide certain registration details. All information you submit must be accurate and updated. You agree to maintain the confidentiality of your account details and are fully responsible for all activities occurring in connection with your account credentials.
Purchases and Payments
You agree that all Cozee Home® product sales are final. We do not accept returns or provide refunds unless required by law or for valid manufacturing defects. Please choose your purchases carefully.
When you place an order, you authorize Cozee Home® to charge your provided payment method to complete the transaction. This includes any applicable taxes and shipping fees. If the method fails or is invalid, we may cancel your order. You must resolve any payment issues to place new orders.
Cozee Home® reserves the right to reject or cancel any order prior to shipping for reasons such as inventory unavailability, pricing errors, suspected fraud, or any other reason at our sole discretion. We may require additional verifications or information before authorizing transactions. If your order is cancelled after payment, we will issue a refund to the original payment method.
You agree to pay all charges at the prices posted at the time of purchase including all applicable taxes, fees, and any cross-border duties or import taxes. Charges are not refundable unless required by law.
Shipping and Delivery
We will make reasonable efforts to deliver your order according to our estimated timeframes, but cannot guarantee delivery dates or times. We are not liable for any delivery delays due to uncontrollable events such as inclement weather, natural disasters, carrier disruptions, customs delays, data issues, or other events beyond our control.
You are responsible for providing an accurate shipping address and ensuring arrangements to receive delivered orders. We are not responsible for lost, stolen, or misdirected shipments due to an improper address or lack of appropriate delivery arrangements.
For certain products, we will pre-charge estimated cross-border duties and import taxes at checkout based on the delivery destination. This is only an estimate, and the final charges are determined by your customs office. If the actual charges differ from the estimate, we will refund or bill you for the difference. We have no control over cross-border charges, and cannot predict or guarantee what they will be.
Product Representations
We try to accurately represent product features, specifications, colors, sizes, and materials in our catalog. However, the actual products you receive may differ somewhat from their descriptions or photos due to the inherent nature of fabric dyes, embroideries, product sizing, and other factors. We disclaim any product representation or detail not contained directly on the physical product label or tags.
Disclaimers
Cozee Home® provides this site and related services as a convenient platform for purchasing bedding products and accessories. However, we make no claims or guarantees regarding the accuracy, completeness, or adequacy of the information provided. We disclaim all express, implied, and statutory warranties of any kind, including warranties of merchantability, suitability for a particular purpose, and non-infringement.
Your use of this site and any information contained is strictly at your own risk. We are not liable for any harm resulting from your reliance on this site or use of its content. You agree to fully indemnify and hold harmless Cozee Home® from any claims relating to your use of the site that causes harm.
While we aim for our site to have robust availability, we cannot guarantee completely uninterrupted or error-free service. We reserve the right to correct any errors, inaccuracies, or omissions and make changes to the site, products, prices, and policies at our sole discretion at any time without notice.
The site may contain opinions from third parties and links to other sites beyond our control. We are not responsible for the content of linked sites or any harm resulting from your use of those sites. If you choose to access any third party site, you do so at your own risk.
Intellectual Property
All content published or made available on our site including designs, text, graphics, interfaces, and the selection and arrangements thereof, is the exclusive property of Cozee Home® and protected by copyright and other intellectual property laws. You may use our site content for non-commercial purposes in accordance with these Terms, but have no other rights of ownership.
Any trademarks, brands, proprietary images, and logos are registered trademarks of Cozee Home Ltd. and may not be reproduced or appropriated in any manner without written permission. Posting trademarks on unaffiliated sites is strictly prohibited.
User Content
We may allow you to post content to our site including reviews, comments, photos, videos, etc. You retain ownership of any intellectual property rights to such content, and grant us a non-exclusive, royalty-free license to use it.
You are solely responsible for all user content you submit. It must comply with our Acceptable Use Policy below. We reserve the right to remove or modify user content at our discretion for any reason.
Acceptable Use Policy
You agree to only use the site and services for lawful purposes and not violate any laws including copyright or trademark laws. You must comply with all regulations, policies, and procedures applicable to your use of the site. The following restrictions apply to your use:
- Do not post any threatening, abusive, defamatory, obscene, vulgar, or hateful content.
- Do not harass, threaten, impersonate, or intimidate other users.
- Do not post any content that infringes copyrights, trademarks, or other intellectual property rights.
- Do not upload viruses, spyware, malware, or other malicious code.
- Do not post spam, unsolicited promotions, or links to unauthorized commercial offers.
- Do not impersonate Cozee Home® employees or attempt to fraudulently misrepresent your affiliation.
- Do not attempt to probe, scan, compromise or test the vulnerability of any Cozee Home® system, data or network.
We reserve the right to remove any content or terminate any user account at our sole discretion without notice or liability to you.
Indemnification
You agree to fully defend, indemnify, and hold harmless Cozee Home® and our officers, directors, employees, contractors, and agents from any damages, liabilities, claims, and expenses arising from your use of this site or violation of these Terms. This includes any third party claims, reasonable legal fees, injuries, lost profits, or damage to business reputation caused by your breach. We reserve the right to exclusively defend and settle any matter subject to indemnification and will provide notice before entering into any settlement.
Limitation of Liability
UNDER NO CIRCUMSTANCES IS COZEE HOME® LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SITE OR SERVICES. THESE LIMITATIONS APPLY REGARDLESS OF THE NATURE OF THE CLAIM OR THEORY OF LIABILITY, AND EVEN IF WE WERE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL OUR TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF £100 GBP OR THE AMOUNT YOU PAID US IN THE PAST YEAR. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS OR LIMITATIONS OF LIABILITY, SO PORTIONS OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Choice of Law
These Terms are governed by the laws of the United Kingdom without regard to conflict of laws principles. If any provision is deemed invalid or unenforceable by law, the remaining provisions will still be valid and enforced. Any disputes relating to these Terms, the site, or your purchase that cannot be amicably resolved will be subject to binding arbitration within the UK as detailed in our Arbitration Agreement which is incorporated here by reference.
Changes to Terms
We reserve the right to amend these Terms from time to time in order to maintain compliance with the law and reflect any new site features, operational practices, and policies. Your continued use of our site constitutes acceptance of the revised Terms.
We welcome your feedback and suggestions on how we can improve your experience.
